Privacy Policy

Mia Madison Properties, LLC ("Mia Madison Properties," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at miamadisonmanagement.com, use our online portals, or interact with our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact form, rental analysis request, or referral form on our website
• Apply to rent a property through our listings system
• Register for or log into the owner or resident portal
• Submit a maintenance request through Property Meld
• Book a meeting or appointment through our scheduling system
• Sign up for our email newsletter or communications
• Enter into a lease or property management agreement with us

This information may include your name, email address, phone number, mailing address, property address, income information, employment history, rental history, Social Security number (for tenant screening purposes only), payment information, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party services we use to operate our business, including:

• Tenant screening providers (credit bureaus, background check services)
• Rent Manager (our property management software)
• Property Meld (maintenance coordination)
• Tenant Turner (rental listings and showings)
• Resident Benefits Package administrator
• Piñata (tenant rewards program)
• Utility Profit (utility connection services)
• Formspree (contact form processing)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To process rental applications and conduct tenant screening
• To manage property management agreements and owner relationships
• To coordinate maintenance requests and vendor services
• To process rent payments and owner disbursements
• To send you communications about your tenancy or managed property
• To send marketing and promotional communications (with your consent)
• To improve our website and services
• To comply with legal obligations, including Georgia landlord-tenant law
• To enforce our lease agreements and property management contracts
• To detect and prevent fraud or unauthorized access

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our business (see list in Section 1). These vendors are contractually obligated to protect your information and use it only for the services they provide to us.
• Property Owners: If you are a tenant, we share relevant tenancy information with the property owner whose property you occupy, as required by the management agreement.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Mia Madison Properties, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features on our site.

We may use analytics tools such as Google Analytics to understand how visitors use our website. Google Analytics collects data such as pages visited, time on site, and referral sources. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Sensitive information such as Social Security numbers collected for tenant screening purposes is handled in accordance with applicable law and is accessible only to authorized personnel on a need-to-know basis.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Tenant screening information is retained in accordance with applicable Fair Credit Reporting Act (FCRA) requirements. Former tenant and owner records are typically retained for a minimum of seven (7) years following the end of the business relationship.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Do Not Sell: We do not sell your personal information

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including our owner portal, resident portal, maintenance request system, and listings platform. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: